All interactions on one platform
Real-time reports & customisable settings
View agent & queue statistics
Track current no of calls in queue, average wait time, call durations & peak periods to optimise resources & prevent long hold times.
Notify your email/ sms when there are missed calls with voicemails or determine critical levels before sending yourself alerts.
Set call wrap-up time, no. of seconds that calls have to be answered within to meet SLA & queue size before offering callbacks.
Turn your ideas into reality
Easy IVR builder
Unlimited layers of menu call flow options for different use cases like holidays or after office hours.
Voice & visual experience
Let customers listen or see the menu visually so they can proceed to their desired support location faster.
Sync direct to CRM
Have full visibility of customer journey on your CRM by auto-creation of cases or linking to existing ones.
Reliable remote work support
Control agent activities
Security measures to protect data & customer privacy & different account roles to limit access to authorised staff.
99.9% Uptime assurance
Multiple redundant servers around the globe for all of our communication technologies. 99.9% uptime guarantee.
Multi-device & legacy system compatible
Empower employees to work remotely while accessing all contact touch points through their favourite devices.
WhatsApp & WebChat ticketing
✔ Support a single corporate WhatsApp or Web Chat with an infinite no. of agents
✔ Ticket can be handled by multiple agents while appearing as the same agent responding
✔ Allows agents to add private notes or upload private files for each chat.
✔ Supervisor assignment or round-robin routing of tickets to available support agents
✔ Webchat is mobile browser optimised with conversational chatbot
✔ Webchat ticketing shows which page customer is on, device O.S & browser type.
✔ Reference to past cases or set canned template responses
✔ Masking of customer information to agents, for privacy purposes
✔ Different web chat flow for can be configured for enquiries after office hours
Convenient & efficient telemarketing
DNC checking without changes to existing processes.
Voice Call & SMS
Voice Call, SMS & Fax
Voice Call & SIP
1. Company's Blacklist
2. Global DNC Registry
Registered in DNC or blacklist?
Numbers are blocked by DNC.
3 seconds is all it takes.
Numbers are checked against
Proceed with call/ SMS/ fax
Business moves with SpiderGate
Enhance customer loyalty
Interactions can be personalised with omni-channel conversation histories increases customer retention as they feel more valued.
Comparison charts on peak periods & statistics on real-time queue, average call durations facilitates decisions on hiring etc.
Detailed reports, call recordings & call control functions enable actionable insights for providing feedback & real-time coaching.
Better customer experience
More help options via various channels, self-service auto-attendants & auto-callbacks lead to faster query resolutions.
SpiderGate's predictive auto-dialler increases productivity & no. of calls made in a day, enabling tangible results on sales revenue.
Greater work efficiency
Canned template responses & CRM integration of notes & call logs speeds up tasks & reduces the amount of manual labour.
Better client experiences for >5k enterprises
"We've been using SpiderGate's contact centre for years. It has super comprehensive features & in-built security that meets industry compliance standards. Features like intelligent routing within & across channels & account authentication at the beginning of contact journeys were a real game changer, & allowed for a more seamless experience. Their team was also open to talks about building certain customisations. Would recommend any company needing a contact centre to use them.
Phyllis Cheong, contact centre manager
Get a call centre packed with powerful features today
✔ Free product demo
✔ No hard selling if you don't need the features
✔ Money back guarantee, no questions asked.