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Manage All Communications With An Omni-Channel Contact Centre Solution

Revolutionise your customer experience with SpiderGate’s customisable contact centre that has remote work flexibility.

All interactions on one platform

Handle high call volumes with self-help options, intelligent call routing & an easy-to-use call flow builder.

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Increase telemarketing productivity by 60% & stay compliant with auto-DNC checking & auto-dialler functions

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Complete solution for your needs

WhatsApp &

Webchat Ticketing

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Workspace speech analytics

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CRM & 3rd party

software API integrations

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Real-time reports & customisable settings

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View agent & queue statistics

Track current no of calls in queue, average wait time, call durations & peak periods to optimise resources & prevent long hold times.

Call notifications

Notify your email/ sms when there are missed calls with voicemails or determine critical levels before sending yourself alerts.

Granular customisations

Set call wrap-up time, no. of seconds that calls have to be answered within to meet SLA & queue size before offering callbacks.

Enjoy more for less

Generic functions

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Outbound functions

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Inbound functions

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Turn your ideas into reality

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Easy IVR builder

Unlimited layers of menu call flow options for different use cases like holidays or after office hours.

Voice & visual experience

Let customers listen or see the menu visually so they can proceed to their desired support location faster.

Sync direct to CRM

Have full visibility of customer journey on your CRM by auto-creation of cases or linking to existing ones.

Reliable remote work support

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Control agent activities

Security measures to protect data & customer privacy & different account roles to limit access to authorised staff.

99.9% Uptime assurance

Multiple redundant servers around the globe for all of our communication technologies. 99.9% uptime guarantee.

Multi-device & legacy system compatible

Empower employees to work remotely while accessing all contact touch points through their favourite devices.

WhatsApp & WebChat ticketing

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✔ Support a single corporate WhatsApp or Web Chat with an infinite no. of agents 

✔ Ticket can be handled by multiple agents while appearing as the same agent responding

✔ Allows agents to add private notes or upload private files for each chat.

✔ Supervisor assignment or round-robin routing of tickets to available support agents

✔ Webchat is mobile browser optimised with conversational chatbot 

✔ Webchat ticketing shows which page customer is on, device O.S & browser type.

✔ Reference to past cases or set canned template responses

✔ Masking of customer information to agents, for privacy purposes

✔ Different web chat flow for can be configured for enquiries after office hours 

Convenient & efficient telemarketing

DNC checking without changes to existing processes.

Yes

Voice Call & SMS
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Voice Call, SMS & Fax
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Voice Call & SIP
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1. Company's Blacklist
2. Global DNC Registry
Registered in DNC or blacklist?

No

Numbers are blocked by DNC.

3 seconds is all it takes.
Numbers are checked against
Proceed with call/ SMS/ fax
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Business moves with SpiderGate

Enhance customer loyalty
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Interactions can be personalised with omni-channel conversation histories increases customer retention as they feel more valued.

Agile operations
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Comparison charts on peak periods & statistics on real-time queue, average call durations facilitates decisions on hiring etc.

Improved performance

Detailed reports, call recordings & call control functions enable actionable insights for providing feedback & real-time coaching.

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Better customer experience
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More help options via various channels, self-service auto-attendants & auto-callbacks lead to faster query resolutions.

Increased revenue

SpiderGate's predictive auto-dialler increases productivity & no. of calls made in a day, enabling tangible results on sales revenue.

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Greater work efficiency

Canned template responses & CRM integration of notes & call logs speeds up tasks & reduces the amount of manual labour.

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Better client experiences for >5k enterprises

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"We've been using SpiderGate's contact centre for years. It has super comprehensive features & in-built security that meets industry compliance standards. Features like intelligent routing within & across channels & account authentication at the beginning of contact journeys were a real game changer, & allowed for a more seamless experience. Their team was also open to talks about building certain customisations. Would recommend any company needing a contact centre to use them.

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Phyllis Cheong, contact centre manager

Get a call centre packed with powerful features today

Free product demo

No hard selling if you don't need the features

 Money back guarantee, no questions asked.