Multi-purpose use cases
Train telemarketing call centre agents
Assess customer service quality
Understand customer needs
Detailed call history with filtering to quickly locate records
Enjoy enterprise mobility
Record on landline IP phones, mobile & desktop for Windows, Macbook, IOS & Android. Access files from anywhere.
Easily add a call recording module to your company's existing phone systems & start recording immediately.
Integrable with legacy phone systems
Discover a lot more
Complaints & dispute management
Listen to call playbacks to understand problems when disputes or complaints arises, or use the recordings to facilitate accountability,
Monitor remote workers
Gain visibility on agent performance. Use recordings to guide feedback, ensure adherence to quality guidelines or improve sales conversions. Sieve out underperforming agents.
Training & quality assurance
Track conversations to ensure quality & learn from agents who resolve queries well. Use the recordings as a basis to extract common enquiries & craft training programs for new agents.
Everything you require
Easy call recording retrieval
Filter & search call recordings easily by date range, call notes, agent or customer. Auto-backup for protecting your files. Centralised on a single platform with the rest of your integrated apps.
Scalable, high quality storage
Pay per use storage subscription for a cost-effective way of scaling. Never waste time listening to muffled voices with our crystal clear quality recordings.
Easily integrate with SpiderGate's cloud PBX, call centre, SIM or auto-DNC products for a complete communications solution. Sync up with your in-house CRMs for a seamless workflow.
Capturing interactions with leading brands
"We integrated SpiderGate's call centre, auto-DNC & call recording products. It enabled my company to stay compliant with government regulations & easily come up with an audit trail. We could also hold all parties accountable for what they say. It is extremely secure because there is an option to store it on my company's personal server where only specific users with the credentials can access the files. Thanks again for being so reliable SpiderGate!"
Phua Zi Hui, manager of an outbound call centre
Start recording vital call information
✔ Free product demo
✔ No hard selling if you don't need the features
✔ Money back guarantee, no questions asked.