44121.jpeg

Gather Valuable Insights with SpiderGate's Call Recording

Find actionable areas to improve service quality or manage disputes, with an automated call recording solution.

Multi-purpose use cases

compliant copy.png

Regulatory compliance

customer-service.png

Train telemarketing call centre agents

service quality.png

Assess customer service quality

quarrel.png

Dispute Management

flow-chart.png

Streamline processes

idea.png

Understand customer needs

Advanced features for sweeter value

Encrypted Auto-backup to cloud

backup (1).png

Playback & exporting of all inbound & outbound calls

export.png

Software/ CRM API Integrations

integrations.png

Secure recording file transfer & management functions

ftp (1).png

User access rights management

right-to-access.png

Detailed call history with filtering to quickly locate records

search.png

Enjoy enterprise mobility

Cloud pbx ip phones.png
cloud pbx mobile device supported callin
cloud pbx enterprise mobility multiple d
Multi-device compatibility

Record on landline IP phones, mobile & desktop for Windows, Macbook, IOS & Android. Access files from anywhere.

Easily add a call recording module to your company's existing phone systems & start recording immediately.

Integrable with legacy phone systems
dnc cloud pbx integrable with legacy pho

Discover a lot more

49959.jpeg
Complaints & dispute management

Listen to call playbacks to understand problems when disputes or complaints arises, or use the recordings to facilitate accountability,

Monitor remote workers

Gain visibility on agent performance. Use recordings to guide feedback, ensure adherence to quality guidelines or improve sales conversions. Sieve out underperforming agents.

Training & quality assurance

Track conversations to ensure quality & learn from agents who resolve queries well. Use the recordings as a basis to extract common enquiries & craft training programs for new agents. 

Everything you require

Easy call recording retrieval

Filter & search call recordings easily by date range, call notes, agent or customer. Auto-backup for protecting your files. Centralised on a single platform with the rest of your integrated apps.

Scalable, high quality storage

Pay per use storage subscription for a cost-effective way of scaling. Never waste time listening to muffled voices with our crystal clear quality recordings.

Flexible Integrations

Easily integrate with SpiderGate's cloud PBX, call centre, SIM or auto-DNC products for a complete communications solution. Sync up with your in-house CRMs for a seamless workflow.

44112.jpeg
business-corporate-protection-safety-sec

Reassuringly secure

Multiple levels of security options including encryption with your public key and ability to transfer files to personal private cloud storage, or on-site servers.

Capturing interactions with leading brands

PropNex Limited.png
ERA_Real_Estate_logo.png
aia-insurance-logo-png-detsky-nabytek-in
FoodPanda-logo.png
5273_Aviva_stacked_logo_-_RGB_-_transpar
prudential-285171.png
Millennium-Logo.png
chope.png

"We integrated SpiderGate's call centre, auto-DNC & call recording products. It enabled my company to stay compliant with government regulations & easily come up with an audit trail. We could also hold all parties accountable for what they say. It is extremely secure because there is an option to store it on my company's personal server where only specific users with the credentials can access the files. Thanks again for being so reliable SpiderGate!"

5-stars.png
Phua Zi Hui, manager of an outbound call centre

Start recording vital call information

Free product demo

No hard selling if you don't need the features

 Money back guarantee, no questions asked.