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Gather Valuable Insights with SpiderGate's Call Recording

Find actionable areas to improve service quality or manage disputes, with an automated call recording solution.

Multi-purpose use cases

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Regulatory compliance


Train telemarketing call centre agents

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Assess customer service quality


Dispute Management


Streamline processes


Understand customer needs

Advanced features for sweeter value

Encrypted Auto-backup to cloud

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Playback & exporting of all inbound & outbound calls


Software/ CRM API Integrations


Secure recording file transfer & management functions

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User access rights management


Detailed call history with filtering to quickly locate records


Enjoy enterprise mobility

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Multi-device compatibility

Record on landline IP phones, mobile & desktop for Windows, Macbook, IOS & Android. Access files from anywhere.

Easily add a call recording module to your company's existing phone systems & start recording immediately.

Integrable with legacy phone systems
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Discover a lot more

Complaints & dispute management

Listen to call playbacks to understand problems when disputes or complaints arises, or use the recordings to facilitate accountability,

Monitor remote workers

Gain visibility on agent performance. Use recordings to guide feedback, ensure adherence to quality guidelines or improve sales conversions. Sieve out underperforming agents.

Training & quality assurance

Track conversations to ensure quality & learn from agents who resolve queries well. Use the recordings as a basis to extract common enquiries & craft training programs for new agents. 

Everything you require

Easy call recording retrieval

Filter & search call recordings easily by date range, call notes, agent or customer. Auto-backup for protecting your files. Centralised on a single platform with the rest of your integrated apps.

Scalable, high quality storage

Pay per use storage subscription for a cost-effective way of scaling. Never waste time listening to muffled voices with our crystal clear quality recordings.

Flexible Integrations

Easily integrate with SpiderGate's cloud PBX, call centre, SIM or auto-DNC products for a complete communications solution. Sync up with your in-house CRMs for a seamless workflow.


Reassuringly secure

Multiple levels of security options including encryption with your public key and ability to transfer files to personal private cloud storage, or on-site servers.

Capturing interactions with leading brands

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"We integrated SpiderGate's call centre, auto-DNC & call recording products. It enabled my company to stay compliant with government regulations & easily come up with an audit trail. We could also hold all parties accountable for what they say. It is extremely secure because there is an option to store it on my company's personal server where only specific users with the credentials can access the files. Thanks again for being so reliable SpiderGate!"

Phua Zi Hui, manager of an outbound call centre

Start recording vital call information

Free product demo

No hard selling if you don't need the features

 Money back guarantee, no questions asked.

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