22337.jpeg

Build Workflows That Work With SpiderGate's IVR Solution

Deliver better customer experiences with a super customisable interactive voice response system.

Handle every situation while saving time & manpower

interactive voice response for call cent

Interactive auto-attendant to front your customer calls

information.png

Managing high call volume with informative messages

voicemail ivr functionality.png

Understanding missed calls with voicemails

softwares copy.png

CRM Integration to pull out customer info

department.png

Auto-redirecting calls to departments

customisable language settings.png

Handling foreign speaking customers

Virtually endless possibilities

Screenshot 2021-05-07 at 2.01.22 PM.png
Compatible with legacy phone systems
dnc cloud pbx integrable with legacy pho
Cloud pbx ip phones.png
cloud pbx mobile device supported callin
cloud pbx enterprise mobility multiple d
Compatible with Cloud PBX for multi-device usability

Integratable with CRMs & more

Automatically retrieve customer information before answering to create a more personalised & context-driven interaction. Also integrable with our cloud pbx, call centre & call recording solutions.

Multi-language support

Program the IVR menu in several languages to personalise the interaction experience for your customers & let them converse in their most comfortable languages.

Infinite layers of IVR menu

Intuitive user interface to amend call flow & gather input. Access advanced commands like setting conditions, apply webhooks, authenticate data for identity verifications & direct call flows to a previous block to simplify design.

Frustration-free customer service

104004.jpeg

Self-service options

Automated attendant decreases calls handled by agents through resolving simple queries. Scale your customer service by letting the automated attendant handle high volumes of inbound calls simultaneously.

24/7 Availability

Set a different flow of IVR menus for callers after-office hours with automated greetings to leave voicemails or schedule callbacks. Manage expectations by letting customers know they can't receive the same level of support at that timing.

Auto-direct calls to relevant departments

Pre-qualify needs through customer input to transfer calls via agency proficiency level to agents equipped to handle the case. Satisfactorily handle customer queries & reduce time to solve queries.

Remove manual errors

Remove the need for humans to make judgement calls on which department to transfer to for different enquiries. Calls are routed based on a logical sequence, eliminating call handling mistakes that leads to customer dissatisfaction & constant re-routing.

resolved.jpeg

Shaping customer experiences with leading brands

PropNex Limited.png
ERA_Real_Estate_logo.png
aia-insurance-logo-png-detsky-nabytek-in
FoodPanda-logo.png
5273_Aviva_stacked_logo_-_RGB_-_transpar
prudential-285171.png
Millennium-Logo.png
chope.png
5-stars.png
Lim Jia Le, Owner of pizza delivery chain

"We set up SpiderGate's IVR to take in delivery orders where customers are able to key in their postal codes to be connected to our nearest outlet for order taking. It is handled by the automated attendant in the IVR and automatically synced into our CRM. This has helped us project a professional image & made it a very seamless & hassle-free process that I would 100% recommend."

Let's make something great together

Free product demo

No hard selling if you don't need the features

 Money back guarantee, no questions asked.