Handle every situation while saving time & manpower
Interactive auto-attendant to front your customer calls
Managing high call volume with informative messages
Understanding missed calls with voicemails
CRM Integration to pull out customer info
Auto-redirecting calls to departments
Handling foreign speaking customers
Virtually endless possibilities
Compatible with legacy phone systems
Compatible with Cloud PBX for multi-device usability
Integratable with CRMs & more
Automatically retrieve customer information before answering to create a more personalised & context-driven interaction. Also integrable with our cloud pbx, call centre & call recording solutions.
Program the IVR menu in several languages to personalise the interaction experience for your customers & let them converse in their most comfortable languages.
Infinite layers of IVR menu
Intuitive user interface to amend call flow & gather input. Access advanced commands like setting conditions, apply webhooks, authenticate data for identity verifications & direct call flows to a previous block to simplify design.
Frustration-free customer service
Automated attendant decreases calls handled by agents through resolving simple queries. Scale your customer service by letting the automated attendant handle high volumes of inbound calls simultaneously.
Set a different flow of IVR menus for callers after-office hours with automated greetings to leave voicemails or schedule callbacks. Manage expectations by letting customers know they can't receive the same level of support at that timing.
Auto-direct calls to relevant departments
Pre-qualify needs through customer input to transfer calls via agency proficiency level to agents equipped to handle the case. Satisfactorily handle customer queries & reduce time to solve queries.
Remove manual errors
Remove the need for humans to make judgement calls on which department to transfer to for different enquiries. Calls are routed based on a logical sequence, eliminating call handling mistakes that leads to customer dissatisfaction & constant re-routing.
Simple tools for your big ideas
Shaping customer experiences with leading brands
Lim Jia Le, Owner of pizza delivery chain
"We set up SpiderGate's IVR to take in delivery orders where customers are able to key in their postal codes to be connected to our nearest outlet for order taking. It is handled by the automated attendant in the IVR and automatically synced into our CRM. This has helped us project a professional image & made it a very seamless & hassle-free process that I would 100% recommend."
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