Cater various outbound needs
Market research & surveys
Callbacks for customer service
Event invitations & fundraising
Powerful outbound functions
Auto-call recording with consent workflow
Auto-DNC & company blacklist checking
Caller ID control & agent queue assignment
Software/ CRM API Integrations
Dial plans & number list campaigns
Real-time activity & performance reports
Pop-up greeting scripts & note-taking
Increase productivity by 60%
Reduce manual effort
Click to call direct from your CRM & with call journals logged automatically. Have numbers verified against PDPC records via auto-DNC checking to block calls to unauthorised numbers.
Increase no. of calls made in a day
Improve contact success rates through a predictive dialler. Agents can spend more time focusing on sales conversions & attending to engaged contacts rather than waiting for calls to connect.
Automate repetitive actions
Use dial plans to make calling international numbers more efficient. Automatically pull up customer information on the dashboard when calls connect without having to search for it.
Manage & train agents
Guide new or experienced workers
Craft coaching or feedback sessions by analysing post-call SMS customer surveys or call recordings. Enable pop-up scripts with suggested greetings to get new agents up to speed.
Supervise their activities
Access agent performance SLA reports with customisable metrics. Control activities with granular detail, from setting default call wrap-up time to spying into calls and going into call whisper mode.
Allow remote work from anywhere
Multi-device support and operating system flexibility so your call centre can continue functioning even during lockdowns or on-site system failures. Call from desktops, mobile or landline IP phones.
Enjoy higher sales turnover
✔ Tangible increase in revenue figures
✔ Close customers before competitors do
✔ No manual keying in of numbers required
✔ Calls are connected before being passed to agent. Agent only has to pick up the phone.
100 calls / agent / hr
Assuming 30% successful leads turnover
60 calls / agent / hr
30 successful deals
18 successful deals
Dependable system for stronger performance
For customers genuinely interested to hear more details but are busy at the time of your call, agents can conveniently schedule an automated callback.
99.9% Uptime assurance
Cut downtime losses with SpiderGate's system which is supported by multiple redundant servers around the globe, for all our communication technologies.
Highlight upsell opportunities
Sieve out underperforming agents via SLA reports or via call recordings to show agents areas where they could have improved in their sales pitch.
Grow your business with SpiderGate outbound call centre
"When COVID lockdown came, I was flustered because my agents could not come to office to make the calls. SpiderGate offered us their call centre solution which enabled my agents to call via a desktop app, with the call reports directly synced into our CRM. The auto-DNC & call recording functionalities were all within the system. Predictive auto-dialling in their contact centre solution was also a game changer for my company.
Boost your outbound efforts today
✔ Free product demo
✔ No hard selling if you don't need the features
✔ Money back guarantee, no questions asked.