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Mitigate compliance concerns & increase call productivity through an auto-dialler outbound contact centre solution.

Make things effortless with SpiderGate's Outbound Call Centre Automations

Cater various outbound needs

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Market research & surveys

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Telemarketing sales

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Debt collection

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Appointment reminders

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Callbacks for customer service

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Event invitations & fundraising

Powerful outbound functions

Auto-call recording with consent workflow

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Auto-DNC & company blacklist checking

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Caller ID control & agent queue assignment

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Software/ CRM API Integrations

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Dial plans & number list campaigns

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Real-time activity & performance reports

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Pop-up greeting scripts & note-taking

Omnichannel communications

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Increase productivity by 60%

Reduce manual effort

Click to call direct from your CRM  & with call journals logged automatically. Have numbers verified against PDPC records via auto-DNC checking to block calls to unauthorised numbers.

Increase no. of calls made in a day

Improve contact success rates through a predictive dialler. Agents can spend more time focusing on sales conversions & attending to engaged contacts rather than waiting for calls to connect.

Automate repetitive actions

Use dial plans to make calling international numbers more efficient. Automatically pull up customer information on the dashboard when calls connect without having to search for it.

Manage & train agents

Guide new or experienced workers

Craft coaching or feedback sessions by analysing post-call SMS customer surveys or call recordings. Enable pop-up scripts with suggested greetings to get new agents up to speed.

Supervise their activities 

Access agent performance SLA reports with customisable metrics. Control activities with granular detail, from setting default call wrap-up time to spying into calls and going into call whisper mode.

Allow remote work from anywhere

Multi-device support and operating system flexibility so your call centre can continue functioning even during lockdowns or on-site system failures. Call from desktops, mobile or landline IP phones.

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Enjoy higher sales turnover

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✔ Tangible increase in revenue figures

Close customers before competitors do

✔ No manual keying in of numbers required

 Calls are connected before being passed to agent. Agent only has to pick up the phone.

Auto-Dialler

100 calls / agent / hr
Assuming 30% successful leads turnover

No Auto-Dialler

60 calls / agent / hr
30 successful deals
18 successful deals

Dependable system for stronger performance

Proactive contact
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For customers genuinely interested to hear more details but are busy at the time of your call, agents can conveniently schedule an automated callback.

99.9% Uptime assurance
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Cut downtime losses with SpiderGate's system which is supported by multiple redundant servers around the globe, for all our communication technologies.

Highlight upsell opportunities
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Sieve out underperforming agents via SLA reports or via call recordings to show agents areas where they could have improved in their sales pitch.

Grow your business with SpiderGate outbound call centre

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"When COVID lockdown came, I was flustered because my agents could not come to office to make the calls. SpiderGate offered us their call centre solution which enabled my agents to call via a desktop app, with the call reports directly synced into our CRM. The auto-DNC & call recording functionalities were all within the system. Predictive auto-dialling in their contact centre solution was also a game changer for my company.

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Telemarketing agency

Boost your outbound efforts today

Free product demo

No hard selling if you don't need the features

 Money back guarantee, no questions asked.